Chart’s Tech Just Left
Soo… I put in another call to Chart’s customer service last night after my internet connection dropped out for a good 20 minutes.
The phone support is pretty much worthless. They can tell you how to hook up your system, that’s it. They’re not good for anything else. Shocking.
So, the tech comes out today. Same one as last time. He does a few tests and relays that the my signal isn’t great. It’s functional, just not great. He also notes that the readings seem a bit erratic. He then uses my computer to check their central system which records signal strength over a period of time. It looks like it samples about every 5-6 hours.
Guess what? Their system has been recording for God knows how long that my connection’s signal level drops off far enough to render the connection unusable!
Wow. No shit? You’d think that when somebody calls up and says that their connection is dropping out at random times that they’d check this system.
Guess not.
So, I moved the modem back one “hop” on the physical cable network as per his suggestion.
Still fell off within a couple of hours.
Time to call AT&T.