Call pops up on cell tonight from an ‘Unavailable’ number. Okay, telemarketer of some kind, but I’ll hear them out. They represent my cable provider, and say that they’re offering the promotional packaging prices to existing customers now. Makes a bit of sense, seeing as how they’re in bankruptcy and probably need to hang onto every single customer they have.
He’s got my cable plan on front of him, knows exactly what services I subscribe to, what I pay for them, and then says I can get that at a price that’s $30 less a month even after the upgrade to an HD receiver. Cool beans. Pull the trigger on that one, dude! Bonus: The rate after the 6 month promo period would still be $8 less a month even after the HD upgrade. He punches some data into their system and then tells me to call back to my cable provider to finish it up.
Okay, at this point I realize I’m talking to a 3rd party that was hired out by my cable provider to try and get me to upgrade my services (ie: add phone service to the package) at the promo teaser rate just to keep me as a customer and then reap the increased revenue 6 months down the line if I don’t cancel the service. If I actually had a need for their phone service I probably would have jumped on it.
So, I call back to the main line to fix up the new pricing thing. They won’t give me the promotional pricing. Hmm… I was in a money saving mode 5 minutes ago. I’d like to get back there. I have the guy break down my bill and explain everything that I”m currently paying for. Then I have him remove some of my services that I don’t feel I really need any more.
Nice work, guys. You paid somebody to get me all excited about lower prices and then took a dump on me which resulted in a) me dropping some services with you to save a few bucks and b) now I’m looking at satelite again.
Stellar plan they got going on there.